Returns & Exchanges

At Watches, we want you to be completely satisfied with your luxury timepiece, which is why we offer a 30-day return policy for items in their original, unworn condition. If your new watch doesn't meet your expectations, we provide a seamless process for returns and exchanges to ensure your shopping experience remains timeless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the timepiece you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the watch in its original presentation box, including all warranty cards, manuals, and protective films to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.